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Changing decisions - universal credit
This course gives you the essential skills to get universal credit decisions changed. There are different ways to change a decision.
Event on
3 Mar 2027
Changing decisions - Scottish benefits
When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right?
Event on
8 Dec 2026
Pension age disability payment
Pension age disability payment (PADP) replaces attendance allowance as the main disability benefit for people living in Scotland who have reached pension age.
Event on
24 Feb 2027
Carer support in Scotland – latest changes
Carer support payment has now completely replaced carer’s allowance in Scotland.
Kinship carers and benefits – an update
Make sure you are up to date with how recent benefit changes and current issues impact on kinship carers.
Personal independence payment - claims to decisions
Personal independence payment (PIP) is a disability welfare benefit run by the Department for Work and Pensions. It is aimed at those starting a PIP claim aged between 16 to pension age.
Introduction to welfare benefits
The welfare benefits system is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not. Thousands of millions of pounds are under claimed every year leading to severe hardship, including rent arrears and other indebtedness. The cost-of-living crisis has only made matters worse. It is therefore vital that new advisers become aware of what the benefits system has to offer.
Benefits for non-benefit advisers
This essential two-morning course is aimed at non-benefit advisers who need a clear and practical introduction to the system.
Event on
19 Nov 2026
Looking up the law
Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client.
Event on
23 Feb 2027
Income maximisation for older people
Older people commonly do not claim all that they are entitled to.
Students and benefits - eligibility
Many advisers work with students in both further and higher education. This standard level course explains the different benefits that further and higher education students can claim, in particular universal credit.
Event on
2 Feb 2027