GC v HMRC and DC (CHB)
Separated parents and disputed child benefit – ‘systemic ignorance’ at HMRC and ‘shambolic’ handling by tribunal
Summary
The parents of a child were separated. Originally it was agreed that the child should live with the mother, who continued to receive child benefit. A few years later, however, the father submitted a competing claim for child benefit, asserting that following a dispute the child had come to live with him. That was disputed by the mother. What followed was a complex series of HM Revenue and Customs (HMRC) decisions and (eventually) two First- tier Tribunal hearings, forming what Upper Tribunal Wikeley describes as a ‘catalogue of procedural errors’ (paragraph 3). Both First-tier Tribunals awarded child benefit to the mother.
Judge Wikeley allowed the father’s appeal in both cases, but without deciding the substantive issue of who was entitled to child benefit for the child, a question that was remitted to a fresh tribunal. The first tribunal had erred in failing to join the father to the appeal (and in that he never saw the papers or was given the opportunity to attend the hearing), so breaching the rules of natural justice (paragraph 28). The second tribunal erred in proceeding when it had no jurisdiction, as the decision appealed against (by the father) was a misleading HMRC ‘decision’ following the first tribunal, which in fact was not a decision properly so called and carried no right of appeal (paragraph 31).
More widely, the judge made substantial criticism both of the HMRC's decision making and the tribunal's handling of these appeals. It was ‘difficult to know where to start’ in describing where HMRC had gone wrong. There were at least three obvious problems. Firstly, HMRC decision makers were ‘utterly confused as to the scope of their own powers in determining child benefit claims’ (paragraph 25). This had resulted in HMRC wrongly asserting that certain of its decisions in this case did not carry a right of appeal. Secondly, HMRC decision makers were ‘hopelessly confused about the effect of a decision by the First-tier Tribunal’. This led to them writing to the father after the first tribunal with a purported revision that in fact they had no power to make, a problem which, combined with a history of similar problems in other cases, led the judge to conclude that ‘there appears to be a systemic ignorance with HMRC of the basic architecture of decision making under the Social Security Act 1998’ (paragraph 26). Thirdly, this ‘double confusion’ was reflected in letters sent to both parents – eg, telling the mother in the same letter that she had no right of appeal and that she did have a right of appeal (paragraph 27).