AM v SSWP (UC)
Universal credit - live service - backdating -defective question on online claim form did not render the official computer system 'inoperative'
Summary
The claimant lived in a UC 'live service' area - ie, one in which gateway conditions apply. When he attempted to claim jobseeker's allowance (JSA). he was redirected to claim UC instead. In answer to the question in the online claim process, 'Are you expecting take- home pay of £330 or more in the next month?', the claimant answered 'yes', because he simply did not know whether he would be paid that amount and thought that was the safest answer. The consequence was that the computer system told him he could not claim UC. Having attempted to claim JSA again, he was instructed to claim UC again and this time answer 'no' to the question about pay. The claim was successful, but was not backdated to the earlier attempt. The First-tier Tribunal dismissed the claimant's appeal.
Judge Rowland dismissed the claimant's further appeal. It was a 'gateway condition' of being able to claim UC that a single claimant must declare that in the next month her/his earned income is not expected to exceed £330; the on line question was clearly intended to allow the claimant to make that declaration by answering 'no' (paragraphs 14-15). It was true that the online question was apt to confuse someone who, like the claimant, simply did not know what her/his expected income was, and the Secretary of State may wish to consider amending either the question or the gateway condition, or both (paragraphs 25-29).
However, that did not permit backdating of the claim. The relevant rule was at regulation 26 of the Universal Credit, Personal Independence Payment, Jobseeker's Allowance and Employment and Support Allowance (Claims and Payments} Regulations 2013, No.380. The part of that rule potentially in issue was the provision at subparagraph (3)(d), allowing backdating of up to a month where the claimant was unable to claim 'because the official computer system was inoperative'. In this case, the computer system worked property on the date the claimant first attempted to claim and so cannot be regarded as having been inoperative. 'Whatever defects there may have been in the claim form,' said the judge, answering 'yes' to the question about expected earned income 'was clearly not a declaration sufficient to satisfy the gateway condition and so the claimant was not eligible for universal credit' (paragraph 37).
Comment from CPAG
Clearly, this is a harsh outcome for the claimant. It reflects not only the complexity created by the gateway conditions in live service areas, but also the very limited circumstances in which a UC claim can be backdated. The judge pointed out that, unlike in some other benefits, there is no UC provision allowing an expressed intention to claim to be sufficient.